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FAQs about Return & Refund(dispute)

How should I cancel the order after making payment?


You should first find the order you want to cancel in your account, and communicate with the AutoTedia's customer service ( AutoTedia's E-Mail: autotedia@yeah.net or sales@autotedia.com ).Please remember to tell us your user ID and order number too.

If our customer service agrees to return the money to you, the system will automatically release the refund to you.

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How do I open a dispute if I haven’t received my order after a long time or the item I received is quite different from its description?

Please note:if you are dissatisfied for any reason with AutoTeida products, please don't be quick to File a Claim with PayPal or leave negative/neutral feedback,you should contact the customer service first,simply opening the case or leaving negative or neutral feedback can't solve the problem.We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you.


First, sign into your AutoTedia account and find the related order, then communicate with the AutoTedia customer service( AutoTedia's E-Mail: autotedia@yeah.net or sales@autotedia.com ).Please remember to tell us your user ID and order number too.

If you reach an agreement with the customer service including “Return”, “Refund” or “Item Replacement”, please follow the conditions that you’ve both agreed to. If you are unable to reach an agreement with the customer service, you can open a dispute with PayPal within 20 – 60 days after your order was dispatched.

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What should I do if the customer service refuses or doesn’t reply to my proposal?


You can continue communicating with the customer service and put forth a new proposal. If you still can’t reach an agreement after 5 days, you can opened the dispute with PayPal, you can request PayPal mediation for a solution.

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What should I do if the seller has put forward a new proposal?


If the customer service makes a new proposal,and you have agree it,then we will carry out the agreement strictly. If you do not agree to the customer service’s proposal, you can make another proposal to negotiate with the customer service. If you can’t reach an agreement after 5 days, you can opened the dispute with PayPal.

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What do I need to do after i reach an agreement with the seller?


Once you and the customer service have reached an agreement , you will both need to carry out the agreement strictly. If you need to return the item(s), you should provide the tracking number within 2 days.

If the customer service has provided the tracking number for replacement item(s), please don't open the case again.

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What can I do if I am still unsatisfied with the replacement item(s)?


If the replacement item(s) you’ve received are still not up to par to the AutoTedia’s items described, or you do not receive the new items in the time agreed, please contact our customer service again. In this situation, we’ll try to help you resolve the issue.

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If the seller should pay the shipping cost for the returned item(s), how do I receive payment from the seller?


We suggest you pay for the shipping cost, and send the photos of the package tracking number, shipping label with the shipping cost. When your dispute has been resolved, we will release the money to you from the AutoTedia’s account.

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